NZ's most popular network of Wi-Fi hotspotsZenbu is available at more accommodations than any other Wi-Fi system
By accessing the Zenbu wireless network and our website you agree to the following terms and conditions. These terms and conditions are current at 20 May 2013.
Zenbu wireless network operation, access and availability
- The Zenbu wireless network is a collection of independently operated wireless zones. To access the internet at a Zenbu wireless zone you must use a device which is capable of connecting to Wi-Fi (802.11b and/or 802.11g) access points. Most notebook computers, tablets and many cellphones have this capability built-in. If you are unsure whether your device is capable of this and are at a Zenbu wireless zone we suggest you simply give it a go. Your device must also have an internet (web) browser capable of accessing the secure Zenbu wireless login page. All popular web browsers such as Internet Explorer (including Windows Mobile versions), Firefox, Opera, Chrome, Safari etc. are capable of this. If you can read this page the browser you are using is suitable.
- We cannot guarantee that all or any Zenbu wireless zones will be available at any time. Zenbu wireless zones are operated independently and therefore their reliability and connection speed will vary. Most Zenbu wireless zones provide a very reliable wireless broadband internet connection. However, if you have problems connecting to or using the internet at a particular Zenbu wireless zone please let us know and we will try to resolve any issues the zone operator may be having.
Charges, usage, payments, billing and refunds
- The Zenbu wireless network operates on a pre-paid basis. This means that in order to connect to and use the internet at Zenbu wireless zones users must have credit available in their account or on any access voucher(s) they wish to use. If you would like to create a free account you can do so here.
- Credit may be purchased online using a credit card or other payment method (where available) or by purchasing access vouchers directly from Zenbu wireless zone operators. Access vouchers are sold at the discretion of and at a price determined by individual Zenbu wireless zone operators and may not be available at all locations. Access vouchers issued by zone operators are valid only at the location at which they are obtained and cannot be used at any other Zenbu hotspots. Credit can be purchased online at any time, at any location. Credit purchased online can be used at any Zenbu wireless zone in New Zealand and the Cook Islands.
- A Zenbu user account or access code can only be used on one device at a time. If you would like to access the internet on more than one device simultaneously you will need to use a different account for each device. You can use an account on as many different devices as you like, just not at the same time.
- Credit for the Zenbu wireless network in New Zealand and the Cook Islands remains active for 12 months after your last use. As long as you connect to the Zenbu wireless network at least once every 12 months your credit will not expire.
- Data usage is calculated by measuring the amount of data sent to and from any device you use to connect to the internet at any Zenbu wireless zone.
You may view the amount of data you have used during a session on your account page.
Credit is debited from your account as it is used.
Software running on your device may automatically send and receive data without you knowing. This will use your credit. Some things to check for include Windows/OSX and other automatic software updates (web browser, Skype, anti-virus, iTunes, Acrobat, Java, Flash, 'Apps' etc. are common), peer-to-peer software (eg. file sharing/Skype/Bittorrent), file synchronization software (iCloud, Dropbox, SkyDrive, Picasa Web Albums, Flickr etc), online games, spyware and viruses. You may want to ensure that non-essential software which automatically uses data is not running while you are connected to the internet at our wireless zones. Please be aware that all data sent and received will be debited from your account regardless of which service uses it.
If you are concerned that something running on your computer is using data without you knowing and wanting it to, you can use tools such as Netlimiter or DU Meter to display all software that is accessing the internet. There are similar tools available for other operating systems and device types.
Please be aware that there will be discrepancies in the amount of data used as measured by different network monitoring software. The amount of data that will be debited from your account is measured at the wireless router and all data (including protocol overhead etc) sent to or from the internet is included. Netlimiter seems to under-estimate and DU Meter seems to over-estimate when compared with the actual amount of data that is sent or received as measured at the router. Although the measurements will vary, these tools should help you easily determine which applications are using data.
- We reserve the right to modify our prices at any time. This may include, but is not limited to, providing discounted offers for limited periods of time.
- 1 megabyte is equal to 1048576 bytes.
- Our software measures all data sent to and received from the internet. Please be aware that sending or receiving a file typically uses more data than just the filesize. Some protocols can use significantly more data (eg. Bittorrent) but any file will require more data to send or receive than simply the filesize itself. The amount of data you use while connected to the internet as measured by the software running on the wireless router to which you connect is the amount that will be debited from your account.
- When your credit is exhausted, you will immediately be disconnected from the internet and prompted to purchase additional credit. Please ensure that you have sufficient credit available at all times as being disconnected from the internet could prove inconvenient.
- No paper bill will be issued for your account, but a tax invoice for any credit purchased online can be downloaded and printed from our website. You can also view a statement of your account on our website at any time. This statement shows details of your remaining data credit, your most recent sessions, any access vouchers you may have and any credit purchases you have made.
- Credit purchased online is non-refundable. The cost of any printed access vouchers purchased at Zenbu wireless zones may be refunded at the absolute discretion of and by the operator of the wireless zone at which the voucher was purchased. Zenbu Networks Limited does not receive any payment for access vouchers supplied by Zenbu wireless zone operators and will not become involved in any dispute arising between you and any zone operator.
- The amount of time you remain connected to the internet at Zenbu wireless zones does not affect how much you are charged. You are charged only for the data you send and receive while connected to the internet via the Zenbu Wireless Network. For your security, you will be automatically logged out of the Zenbu network if your connection is unused for 900 seconds. (900 seconds = 15 minutes) This means that even if you do not logout of the Zenbu network at the end of your session, your credit will remain safe and available the next time you want to use it.
- Restarting or shutting down your computer, device or web browser will not end your internet session. Your device will remain connected for internet access until you logout on the Zenbu website (by clicking one of the logout links) or the connection is completely unused for 15 minutes. This means that if you turn off your device any active connection will end after 15 minutes. If you restart your device within 15 minutes it will still be connected.
Compliance with legislation
When using the Zenbu wireless system to access the internet you agree to abide by all relevant New Zealand legislation relating to internet use. This includes, but is not limited to, laws regarding copyright infringement, the sending of unsolicited email, the downloading or viewing of objectionable material and fraud as well as any other applicable New Zealand laws. Zenbu Networks Limited will assist law enforcement agencies with the investigation of any criminal activity if requested to do so by New Zealand authorities. Such assistance may include providing all relevant details of internet connections to the appropriate law enforcement agencies and authorities.